PRIVACY POLICY

At Imperfecto Fashion, we strive to provide our customers with high-quality products and excellent customer service. However, we understand that there may be circumstances where a customer may wish to request a refund. This refund policy outlines the circumstances under which we offer refunds, how to request a refund, and the procedures for processing a refund. Refund eligibility: We offer refunds for products that are defective or damaged upon receipt, or if you receive the wrong item. To be eligible for a refund, you must contact us within 14 days of receiving your order and provide proof of the defect or damage. We do not offer refunds for products that have been used, washed, or altered in any way. We also do not offer refunds for products that are no longer in their original packaging or are missing any accessories or tags. How to request a refund: To request a refund, please contact our customer service team at support@imperfecto.online. Please provide your order number, a description of the issue, and any relevant photos or evidence of the defect or damage. Processing a refund: Once we receive your request for a refund, we will review the information provided and determine whether you are eligible for a refund. If you are eligible, we will process the refund within 7 business days. The refund will be issued to the original payment method used to make the purchase. If you paid with a credit or debit card, it may take up to 10 business days for the refund to appear on your account, depending on your bank's processing times. If you paid with PayPal, the refund will be processed immediately and will be available in your PayPal account. "By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."