Exchange Product

Here's how you can take care of your Footwear:

• Gently remove any dirt or residue from the using a soft, damp cloth.
• Store your footwear in the shoe bag provided to protect the from dust and scratches.
• That's it! Just remember: Do not wash your pair, instead, focus on spot cleaning and gentle maintenance to preserve their sparkle and charm.

In case of a return, please visit our returns app - returns.imperfecto.online and follow the simple procedures.

Note - There is no cost involved for return shipping.

Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.

Items for your returns should comply with the following conditions:

• Unused & in the same condition in which you received it.
• In the same packaging box so as to assure that the pair doesn’t get damaged in-transit back to us.
• If it is an embellished pair, please ensure that you do not put weight on the which will result in them breaking or falling off.

NOTE:

• Any returned item received by us that do not meet the above-mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
• If you purchase from a retail store or 3rd party website other than IMPERFECTO, the inquiry must be made directly through that retailer.

CREDIT NOTE

• We DO NOT provide REFUNDS.
• All items purchased from our website can be returned for a credit coupon within 14 days from the date of delivery. The entire amount of the returned product (excluding shipping cost) will be credited to the coupon code.